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Contact us

Corrections, questions and partnership enquiries — we read everything.

Email us

The fastest way to reach us, for corrections, questions and partnerships.

[email protected]

Booking support

Changes, cancellations and refunds are handled by GetYourGuide, not by us.

GetYourGuide help centre

Plan your visit

Start with the ticket guide — it answers most of what people write in to ask.

Read the ticket guide

Before you write

We are an independent guide. We do not sell tickets and have no access to bookings. If your question is about a booking you have already made — changing a date, cancelling, a pickup point — please contact the tour operator or GetYourGuide directly. For official entry tickets, contact the Ministry of Culture’s ticket office.

For most planning questions the answer is probably already here: the ticket guide, the getting here guide and the best time to visit page cover almost everything people ask.

What we would love to hear about

  • Anything on this site that is out of date, wrong or unclear.
  • Changes to circuits, prices or rules that you have seen on the ground.
  • Press, media and partnership enquiries.

We aim to reply within a few working days.

Plan your visit

Tickets sell out — sort yours first

Entry is timed and capped every day, and trains fill up in high season. Compare tickets, guided visits and all-in day trips from Cusco, and book in a couple of taps.